Customer Support

Orders & Delivery

Please check your email correspondence for confirmation of delivery.

To check the progress of your order, please email or call the shop on 01962 734 244

Alresfordpets.co.uk delivers seven days a week. Most deliveries occur after 5pm.

For incomplete orders, or deliveries that don’t arrive within the expected time period, please call 01962 734244 or email orders@alresfordpets.co.uk

For damaged products, please email and include pictures showing the damage to both the packaging and / or the product(s).

Sometimes it might not be possible to include extra items with your order due to stock levels. However, please get in touch and we will do our best.

orders@alresfordpets.co.uk

01962 734244

Local delivery is free

For deliveries outside the 5 mile radius of the shop, please get in touch for prices.

Returns and Refunds

If you are not satisfied with any product at the time you receive it then please return it to us (within 30 days and in a saleable condition) for a credit, exchange or refund. All orders are covered by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Please return items to the Pet Shop at 4 West Street, Alresford, SO24 9AT

Exchanges & Refunds are available for all items returned in a saleable condition.

Refunds will be applied back to the method of payment used. 

Customer Privacy

This Privacy Policy governs the manner in which Alresford Pet Co collects, uses, maintains and discloses information collected from users of the alresfordpets.co.uk. This privacy policy applies to the Site and all products and services offered by alresfordpets.co.uk

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We may collect and use Users personal information for the following purposes:

  • To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site. We may use feedback you provide to improve our products and services.
  • To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Alresfordpets.co.uk has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting us

You can contact Alresford Pet Co Customer Support via email at: info@alresfordpets.co.uk or complete the form below.